Delivery Policy

Overview

ProjectInbox is dedicated to providing timely and reliable email infrastructure services. This policy outlines the expected delivery timelines, client responsibilities, technical requirements, and procedures to ensure seamless implementation of our services.

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Service Delivery Timelines

Standard Delivery

For all regular service purchases, we guarantee delivery within twelve (12) hours once all onboarding steps are completed.

Priority Delivery

Clients who opt for our priority delivery upgrade will receive service implementation within six (6) hours from the time all onboarding requirements are fulfilled.

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Conditions for Delivery Timelines

Our stated delivery timeframes rely on the following conditions being fully satisfied:

Client Responsibilities

To initiate service delivery, the client must:

1. Provide all necessary access credentials
2. Remove any technical restrictions that may block implementation
3. Respond promptly to requests for information or clarification
4. Complete all onboarding forms and documentation
5. Resolve any login or access-related issues

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Technical Requirements

Delivery also depends on:

1. Appropriate access permissions to required platforms
2. Absence of technical conflicts or barriers
3. Full compatibility with our system requirements
4. Successful credential verification by our team

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Implementation Workflow

Platform Integration

Once all prerequisites are met, our technical team will begin the implementation process, which includes:

1. Full setup of the purchased services
2. Seamless integration with the client’s sending platform
3. Configuration of required technical components
4. Testing and validation of system functionality

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Delivery Confirmation

Upon successful implementation:

1. You will receive a confirmation email
2. Access credentials (if applicable) will be shared
3. Documentation on how to access and use your services will be provided
4. An initial setup verification will be performed

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Possible Causes for Delay

Although we aim to meet all delivery timelines, certain factors may cause delays, such as:

1. Incomplete or inaccurate access credentials
2. Undisclosed technical limitations
3. Platform-specific integration barriers
4. Delayed client communication
5. Unusually complex technical setups

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Quality Assurance Process

Every implementation undergoes a comprehensive QA check to ensure:

1. Accurate service setup
2. Proper platform integration
3. Compliance with our technical standards
4. Full functionality testing

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Post-Delivery Support

Once service delivery is complete:

1. Our technical support team remains available for ongoing assistance
2. We’ll promptly address any implementation issues
3. Additional configuration help is available upon request

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Delivery Time Calculation

Please note:

1. Delivery time starts only once all prerequisites are fulfilled
2. Timelines are based on business hours
3. Time awaiting client action (e.g., credential submission) is excluded
4. Time may be paused for client-dependent technical resolutions

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Contact Us

For service delivery inquiries or to check your implementation status, reach out to us at:
hello@projectinbox.ai

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Policy Revisions

ProjectInbox reserves the right to update this delivery policy at any time. Any changes will be clearly communicated and reflected in this document.